Fixing cracked flue tiles in Dillard Park

Lines to expect in a flue repair estimate

A useful flue repair estimate breaks the job into its parts. That makes it possible to compare proposals and to see what the price covers. Look for these lines in any estimate you receive for a damaged clay lining.

If a line is missing, ask about it. Our estimates list each of these where they apply, and state the price of each before you approve anything.

• Cleaning and removal of glazed deposits
• Removal of loose tile or mortar ridges
• The repair method and product named
• Curing guidance and a final visual check

Leave flue patching to the assessment

It can be tempting to push patching compound into a visible crack or to light a small fire to see whether smoke escapes. Neither tells you how the rest of the lining is doing, and a fire in a damaged flue is exactly what the pause is meant to avoid.

Leave the flue as it is until the assessment. Ordinary patching products are not made for the inside of a flue, and a surface patch can hide the defect from the next person who looks. We explain what repair material is suitable and why.

Free inspection first, then the repair decision

Every flue repair we propose starts with a free inspection. We look at the top of the flue, the accessible tiles, the connection below and the chimney around them. From that we can say which repair route fits and what it would involve.

The estimate follows in writing, with each part of the job priced. Tile or resurfacing work you confirm inside 72 hours of your free inspection is 10% off. Nothing starts until you have seen the figures and said yes. If the inspection shows no repair is needed, you hear that as well.

Questions to ask about any flue repair

Before approving any flue repair, ask which method will be used, which sections it covers and what preparation comes first. Ask how the repaired flue compares with the appliance's required size, and what curing is needed before use.

Also ask what the repair leaves untouched and what would happen if more damage appears. We answer each of these in writing. They are fair questions to put to any company, including us. A company that cannot answer them clearly is telling you something. Our written answers go into the estimate itself.