Vent-free gas fireplace service for Boulevard Park Isles homes
Tell us when the fire goes out and how long it ran, because that timing points the diagnosis.
- Owned and run locally
- Available for same-day service
- Fully licensed and insured
- Family owned and run
Vent-free log problems we are called about
- Pilot lights but burner will not
- Logs cracked, moved or missing
- Control knob stiff or stuck
- Moisture on windows while it runs
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Vent-free gas fireplace service for homes in Boulevard Park Isles
No wood fires where vent-free logs are fitted
Once a vent-free log set is fitted in a fireplace, that fireplace is not used for wood or other solid fuel. The log set manuals are clear on this. Burning wood around or on the burner damages it and fouls the pilot.
If the fireplace was used for wood after the set went in, tell us. We check the burner, pilot and logs for damage, then explain what can be cleaned and what must be replaced. Taking the set out to return to wood is also possible, as a separate item.
When a carbon monoxide alarm sounds
If a carbon monoxide alarm goes off, move everyone outside into fresh air right away, then call 911 from outside. Headache, nausea or dizziness shared by people in the house is a reason to leave too, even without an alarm. Do not stop to open windows or hunt for the cause.
Wait for responders to confirm the house is safe before anyone goes back in. The vent-free unit is not used again until it has been inspected and the source is known. A working alarm on every level of the home is worth keeping.
Leak checks on the gas joints we disturb
Any joint we open during vent-free service is leak checked before we leave. The manuals ask for a leak detection solution or a detector, not a flame. The check covers the pilot line, the valve connections and anything else we touched.
Joints we did not open are not part of that check, and we say so. If we notice a problem on the supply side, we tell you and name the right trade. The written record lists which joints were tested.
Moving a vent-free log set to another fireplace
A vent-free set that worked in one fireplace is not automatically right for another. The new host must be listed for it, the room must suit its input and the clearances must match the manual. The connector route changes too.
Ask before moving a set between fireplaces or homes. We check the new setting against both manuals and the room rules in the fuel gas code. Moving and reconnecting the set is a separate item, and supply piping stays with a gas contractor.
Checked during a ventless gas fireplace visit
- Inlet and manifold pressure readings
- Room volume against the rating plate
- Clearances to mantel, walls and floor
- Debris cleaned up and hauled away
Before your vent-free fireplace visit
Do you replace a failed ODS pilot with a generic part?
No. We use the pilot listed for your burner system and fuel. One maker states that a failed ODS pilot should be replaced with the same model. Pilots that look alike can differ in how they sense oxygen.
What if the parts for my ventless model are discontinued?
We check the maker's parts list and notes first. If a listed pilot or valve no longer exists, repair within the listing may not be possible. We explain the options, which can include a complete replacement burner system.
Do drafts from a ceiling fan affect a vent-free burner?
They can. Manuals warn that drafts from fans, vents and returns alter the flame pattern and can cause soot or pilot outages. We watch the flame with the fan on and then off, so you can see the difference yourself.
We received your request
Our team will contact you to arrange your inspection.
Chimney & Fireplace Brands We Work With
DuraVent 
Olympia Chimney and Venting 
Copperfield Chimney Supply 
Rutland 
Heatilator 
Heat & Glo