Ventless gas logs, pilots and burners repaired in Flamingo Park
You get a written record of what we cleaned, measured and replaced on your vent-free unit.
- Owned and run locally
- Available for same-day service
- Fully licensed and insured
- Family owned and run
Signs a ventless gas fireplace needs service
- Pilot goes out during use
- Pilot lights but burner will not
- Flames orange, stringy or lazy
- Remote stopped lighting the fire
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Repairing a ventless unit without bypassing its safety pilot
A stiff or stuck knob on a vent-free control
A control knob that will not turn, or will not push in, should never be forced. The knob is part of the safety control, and pliers or leverage can damage the valve inside. Leave it where it is and turn nothing else.
We check whether a lockout, a missing part or dirt is the cause. If the valve itself has failed, the replacement comes from the maker's list for your model and fuel. After the change, every joint is leak checked and the lighting sequence is run with you watching.
Dusting vent-free logs between service visits
You can dust vent-free logs lightly when the unit is off and fully cool. A soft brush or a vacuum with a brush head works, and no cleaning liquids are needed. The trouble starts when logs are lifted and set back slightly off their marks.
Before dusting, look at the diagram and note where each piece sits. Leave the pilot, the ports and the ember layer alone. If a log does move, put it back to the diagram or tell us, and do not light the unit until it is right.
Vent-free units in bedrooms and bathrooms
The fuel gas code keeps gas appliances out of sleeping rooms, bathrooms and toilet rooms, with narrow exceptions. One exception covers a single wall-mounted unvented room heater with an oxygen depletion safety system and a limited input, in a room large enough for it. Whether a given unit qualifies depends on its model and the room.
If your unit sits in one of those rooms, tell us before the visit. We check the model and the room against the exception. Where the unit does not qualify, we explain that plainly rather than servicing it as though it did.
Drafts from vents, returns and fans at vent-free fires
Air moving across a vent-free burner pushes the flame and the pilot around. The manuals name heating and cooling vents, return grilles, ceiling fans and doors as sources. Drafts can cause soot, pilot outages and an uneven flame.
We watch the flame with the air handler and fans running and then off. If the difference is clear, the fix may be as simple as a fan setting or a closed register. Where a vent or return sits close to the fireplace, we explain what the manual says and who could move it.
Ventless gas fireplace work, item by item
- Broken logs or twigs replaced
- Remote, receiver and batteries tested
- Screen and liner panels inspected
- Written record of the work
Ventless fireplace service questions, answered plainly
What should happen if a carbon monoxide alarm sounds?
Get everyone out into fresh air right away and call 911 from outside. Do not go back in until responders say it is safe. Keep the vent-free unit out of use until someone has looked at it and the reason for the alarm is known.
Do you leave a written record after servicing the unit?
Yes. The record lists the model and fuel, what we cleaned and measured, the parts we replaced and anything left for your decision. Keep it with the manual and the log diagram, ready for the next visit.
Can I dust the logs myself between service visits?
Light dusting is fine when the unit is off and cool, using a soft brush or a vacuum with a brush attachment and no cleaning fluids. Note each log's position against the diagram first, and leave the pilot and burner to us.
We received your request
Our team will contact you to arrange your inspection.
Chimney & Fireplace Brands We Work With
DuraVent 
Olympia Chimney and Venting 
Copperfield Chimney Supply 
Rutland 
Heatilator 
Heat & Glo