Vent-free fireplace service and repair in Riverland Village
A free inspection in Riverland Village covers the appliance and the room it heats, with separate items for each.
- Owned and run locally
- Available for same-day service
- Fully licensed and insured
- Family owned and run
Vent-free log problems we are called about
- Pilot goes out during use
- Roaring or whistling from the burner
- Control knob stiff or stuck
- Moisture on windows while it runs
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How a vent-free gas fireplace gets diagnosed
A stiff or stuck knob on a vent-free control
A control knob that will not turn, or will not push in, should never be forced. The knob is part of the safety control, and pliers or leverage can damage the valve inside. Leave it where it is and turn nothing else.
We check whether a lockout, a missing part or dirt is the cause. If the valve itself has failed, the replacement comes from the maker's list for your model and fuel. After the change, every joint is leak checked and the lighting sequence is run with you watching.
Adding a second unvented gas appliance to a room
The code's limit on unvented input counts every unvented appliance in the space together. A second vent-free heater or log set added to a room already served by one can push the total past what the room allows. Rooms that open freely into each other are counted together.
If you are thinking of adding one, ask us before buying. We compare the combined input with the room volume and explain where the limit falls. For the service visit itself, we note every gas appliance in the space on the written record.
Gas odor near a vent-free fireplace
A smell of gas inside the house is an emergency, not a repair to schedule. Get everyone outside without switching lights, appliances or phones on or off near the fireplace, and do not try to find the leak. Once you are all out and away from the building, phone your gas utility or 911.
Follow what the utility or the responders tell you, and keep everyone outside until they clear the house for return. The vent-free unit stays off until the source of the smell has been found and dealt with.
Routine maintenance visits for vent-free units
The manuals call for vent-free units to be inspected and cleaned by a service person on a regular basis. The list covers the pilot intakes, the burner ports, the air opening, the logs and embers, the flame pattern and how smoothly the unit lights. Rooms with pets, carpet or heavy use need it more often.
Our maintenance visits follow that list for your model. We tell you what we found, even when nothing needed replacing. If a pattern starts to show, such as lint returning quickly, we explain what in the room may be causing it.
Checked during a ventless gas fireplace visit
- Burner primary air opening cleaned
- Burner ports cleared and inspected
- Control compartment cleaned
- Room volume against the rating plate
Before your vent-free fireplace visit
How is an ODS pilot cleaned during a service visit?
With the unit off and cool, the pilot area is brushed lightly while loose debris is vacuumed away, so nothing goes into the pilot opening. The air intakes are cleared, and the flame is compared with the manual's picture afterward.
Why does the flame on my log set look orange and stringy?
One common cause is too much ember material on the burner. Manuals ask for a light, fluffy layer, kept away from the pilot and the large ports. Dirty air openings and drafts can do it too, and we check each.
Can my ventless unit be converted from propane to natural gas?
Some vent-free models state that field conversion is not permitted, and the unit must burn the gas on its rating plate. Where the maker offers a correct replacement for the other fuel, we explain it. We do not alter orifices on our own.
We received your request
Our team will contact you to arrange your inspection.
Chimney & Fireplace Brands We Work With
DuraVent 
Olympia Chimney and Venting 
Copperfield Chimney Supply 
Rutland 
Heatilator 
Heat & Glo