Ventless gas logs, pilots and burners repaired in Shorecrest
If the room or the host fireplace is the real problem, we say so rather than selling you a part.
- Owned and run locally
- Available for same-day service
- Fully licensed and insured
- Family owned and run
Vent-free gas fireplace symptoms worth reporting
- Pilot goes out during use
- Unit shuts off after running a while
- Flame changed after cleaning
- Pilot hard to light after gas work
Jump to
Vent-free gas fireplace service for homes in Shorecrest
Cleaning an ODS pilot the maker's way
Cleaning an oxygen depletion sensor pilot follows a set order in the manuals. The unit is off and cool. Loose dust is brushed lightly while a vacuum draws it away, so nothing falls into the pilot opening. The air intakes are then cleared with compressed air.
Where the maker describes it, the pilot supply line is also cleared in the direction the gas flows. After reassembly, every joint we disturbed gets a leak check, and the pilot is lit and watched. You see the flame before we call the cleaning finished.
No spark at a vent-free pilot
A piezo igniter should throw a visible spark at the pilot each time the button is pressed. No spark usually means a broken or loose wire, an electrode that has moved or cracked, or a worn igniter. On electronic models, weak batteries can do it.
We check the wire, the electrode position and the igniter against the manual. Do not bend the electrode yourself or pry at the pilot hood. The pilot is a precise assembly, and a small shift can affect both lighting and the oxygen sensing.
Renewing ember material on a vent-free burner
Ember material gives a vent-free burner its glow, and it is part of the tested setup. The manuals want a thin, loose layer placed only where shown. Pressed down, heaped up or laid over the pilot and larger ports, it upsets both the flame and the pilot.
On service visits we lift out the old material before adding fresh, as the manuals direct. We keep the new layer clear of the pilot and the air openings. Then we light the burner and check that the glow looks right and the flame stays clean.
No wood fires where vent-free logs are fitted
Once a vent-free log set is fitted in a fireplace, that fireplace is not used for wood or other solid fuel. The log set manuals are clear on this. Burning wood around or on the burner damages it and fouls the pilot.
If the fireplace was used for wood after the set went in, tell us. We check the burner, pilot and logs for damage, then explain what can be cleaned and what must be replaced. Taking the set out to return to wood is also possible, as a separate item.
Checked during a ventless gas fireplace visit
- Rating plate, model and gas type
- Thermocouple or thermopile output check
- Remote, receiver and batteries tested
- Screen and liner panels inspected
Ventless gas fireplace questions from Shorecrest
How is an ODS pilot cleaned during a service visit?
With the unit off and cool, the pilot area is brushed lightly while loose debris is vacuumed away, so nothing goes into the pilot opening. The air intakes are cleared, and the flame is compared with the manual's picture afterward.
Can my ventless unit be converted from propane to natural gas?
Some vent-free models state that field conversion is not permitted, and the unit must burn the gas on its rating plate. Where the maker offers a correct replacement for the other fuel, we explain it. We do not alter orifices on our own.
Do you service vent-free log sets as well as complete units?
Yes. We service self-contained vent-free fireplaces and vent-free log sets in existing fireplaces. For a log set, we also check the host fireplace, its damper and its clearances, because the listing covers the combination.
We received your request
Our team will contact you to arrange your inspection.
Chimney & Fireplace Brands We Work With
DuraVent 
Olympia Chimney and Venting 
Copperfield Chimney Supply 
Rutland 
Heatilator 
Heat & Glo