Gas fireplace repair and service for homes in Kendale Lakes
When the unit should stay off, we tell you why and what has to happen before it runs again.
- Owned and run locally
- Available for same-day service
- Fully licensed and insured
- Family owned and run
Gas fireplace symptoms worth a service call
- Flames catch only after a delay
- Barrier screen missing or bent
- Rust or peeling paint in the firebox
- Dust or pet hair around the controls
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Gas fireplace faults, routine care and parts
Checking the glass assembly during service
On a sealed gas fireplace, the glass assembly and its gasket are part of the appliance. Service includes checking the gasket seal, looking for scratches or nicks that can lead to breakage under heat, and confirming the frame and latches hold the assembly properly.
We clean the inside of the glass with a product suited to it and refit the assembly as the manual shows. A cracked panel, a damaged frame or a gasket that no longer seals is not something to run with. It becomes a separate glass repair, priced on its own for your approval.
Orifice size and the fuel on the rating plate
The burner and pilot orifices meter the gas into the appliance, and their sizes depend on the fuel and the model. One maintenance list asks for the orifice to be inspected for soot, dirt and corrosion and for its size to be checked against the service parts list.
A wrong orifice can come from a past conversion or a replacement from another model. We check the size against the parts list for the fuel on your rating plate. If it does not match, we explain what that means and quote the correct part, rather than adjusting around the mismatch.
Flame sensor cleaning or replacement
On intermittent pilot systems, a flame sensor tells the module that the pilot is lit. Soot or corrosion on the sensor, or a pilot flame that does not reach it properly, can make the module shut the unit down even though a flame is present.
We check the pilot flame against the manual, clean the sensor where that is allowed and test the circuit. One maker's service list includes a check for a short between the pilot hood and the flame sense rod. A sensor or pilot assembly that fails those checks is replaced with the listed part.
Findings explained in plain language
Gas fireplace faults involve parts with unfamiliar names, and it is fair to expect an explanation you can follow. We name the part, say what it does, describe what we found and explain why it matters for the way the unit lights or runs.
If you want to see the part, we show it to you where that is safe. The same explanation goes into the written record, so you can read it again later or share it with someone else in the house. Questions are welcome at any point, before and after you approve the work.
Parts and checks listed for your gas unit
- Burner port inspection and cleaning
- Air shutter setting check
- Firebox surface and paint condition
- Clear space around the appliance confirmed
Questions about servicing a gas fireplace
What information helps before a gas fireplace repair visit?
The model and serial numbers from the rating plate, the fuel type and a short account of what happens when you try to start it. The manual helps as well, if you still have it. Please do not remove panels just to find the label.
Is a gas fireplace tune-up the same as a repair?
No. A tune-up or scheduled service follows the maintenance list on a unit that works. A repair starts from a fault and ends with a specific part or adjustment. Ask what any tune-up includes before you book it, so the scope is clear.
Can you repair a vented gas log set in a masonry fireplace?
Yes. We check the burner, pilot, controls and log placement against the manual that came with the set. Vent-free sets are handled as a separate service, and fitting a new set counts as an installation rather than a repair.
More Ways to Care for Your Fireplace
- Firebox RepairRepair the damaged fireplace chamber using an approach suited to masonry or manufactured components.
- Chimney Leak RepairFind the chimney water entry point and plan a repair before restoring the damaged finish.
- Chimney Flue RepairAssess repairs to damaged existing flue linings and distinguish them from a new liner installation.
- Chimney Cap Installation and ReplacementProtect the chimney opening with a cap chosen for its fit, attachment and compatible system.
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Chimney & Fireplace Brands We Work With
DuraVent 
Olympia Chimney and Venting 
Copperfield Chimney Supply 
Rutland 
Heatilator 
Heat & Glo